Priscila Piedra

Goal-oriented, business analyst and issue resolution, with over 5+ years of experience and proven
success in sales, developed hard-working customer account manager, proven ability to reduce case
resolution times and increase overall customer satisfaction. Worked with a variety of customer
communication platforms and improving efficiency in handling customer queries. Be able to build and
maintain positive client relationships. Enthusiastic strategic problem-solver, self-directed, optimistic, and
influential. Focus on team objectives, quality, cost control and efficiencies.

EXPERIENCE & ACCOMPLISHMENTS
Customer Service and Retentions Support Services Group. Currently working
 Provide proactive technical support and troubleshooting to users of the online platforms
 Manage customer queries related to resume service
 Exceeded quantitative on customer satisfaction, customer retention and inquiry volume
 Deal management and commercial negotiation of the entire opportunity (from open to close) for
renewals
 Effective sales techniques
 Actively maintained and updated customer accounts in Live Career, Zety, My Perfect Resume,
Resume Now, etc.
 Prepare proposals by verifying previous contract terms and conditions. Negotiate and develop
renewal agreements based upon rate calculations by leveraging consumer price index while
staying revenue recognition compliant
Customer Service Representative Teleperformance. 2022
 Educate customers products and internet plans.
 Manage customer queries related to internet service.
 Provide customers with items listed on their invoices.
 Design and implement client retention strategies to increase loyalty and retain business.
 Analyze customers implement retention strategies and compile reports for sales managers.
Business analyst. Academia Boca Escazú 2016 – 2022
 Established new partner’s alliances to expand client portfolio.
 Coordinated payment disbursements to suppliers according to respective pay terms.

Bachelor degree in Marketing communication.
UAM
Bachelor degree in Advertising
UNIVERSIDAD INTERNACIONAL DE LAS AMERICAS (UIA), SAN JOSÉ
Accounting
Colegio Universitario de Cartago