Paolo Rodriguez

I am an Industrial Engineer with more than 5 years of experience in client-facing roles and software development and implementation processes in leading companies like Western Union and FISERV. With extensive understanding of architecture technologies, SDLC and SaaS implementation and a proven record of successfully driving multiple projects simultaneously from planning through deployment, obtaining positive and measurable organizational impact. Highly organized person, result oriented and quality driven with experience in Agile methodologies and managing systems like Confluence, Smartsheet and Jira for delivering projects objectives within defined scope and time expectations. Passionate for providing clients with superb experience and creating synergy with peers and teams to increase effectiveness.

Project Coordinator and Implementations | PainlessTek | November 2019 – up to date. 
Provided technological solutions for small businesses. Identify security threats and train on ITSM processes based on industry standards and best practices. Key Projects: • Panama: Managed the email server migration for 300+ users from G-suite to MS365 for Nipon Koei • Guatemala: Implemented the suite of MS365 for Nelixia S.A. • Coordinated the development efforts for the website of Greatness Center, the regional Franklin Covey partner. 

Project Manager | Western Union | September 2022 – October 2024 
Manage technical projects in Compliance product/portfolio regarding data collection for compliance and legal requirements that need to be implemented in Western Union’s point of sale worldwide. • Delivered an average of 6 to 8 projects every month managing the prioritization of the entire product backlog. • Worked with multidisciplinary stakeholders and upper management in the coordination and design of solutions needed to address the company’s regulatory and legal requirements meanwhile, keeping a balance on business and operational and business revenue needs. • Captured functional requirements and translating them into technical features to later be used by the developing teams. 

Universidad Politécnica | Industrial Engineering | Bachelor’s Degree 
ULACIT | MBA in Technology Management | In Progress