Monica Villalobos

Wide experience on project coordination, including budgeting cycles, sales management, collections and customer retention strategies; with the ability to work under pressure alongside with different business partners to provide advice on terms of planning and analysis to meet the business goals and achieve the client needs; experience oriented to the negotiation and satisfaction of the client during and after the completion of the project, and staff coordination during the whole process.

Languages

• Spanish – Native speaker.
• English – In course, basic level.

Customer Service Representative                                       Jan 2024 – Current

Grab’n Go Minimarket

Cartago, Costa Rica

Business day to day representative: 

• Daily dales and costumer services.
• Budgeting owner for new projects.
• Inventory order management with suppliers.
• Mech organizing.
• Inventory adjustments.

Project Coordinator and Direction Assistant                        Oct 2021 – Apr 2023

Construcciones KABOT 

Tamarindo, Guanacaste, Costa Rica

Responsible for personnel coordination, project supervision and budgeting adjustments:

• Supervision and evaluation of contingencies for projects in progress.
• Control and recommend prioritization of the spend and headcount.
• Review contracts to control spend and the renew as necessary to keep the business running.
• Budgeting owner for new projects.
• Payment and credit management to suppliers.
• Collection supervision.
• Direction assistant for new costumers

Production Line Supervisor                                               Abr 2021 – Oct 2021

Design and Sublimation, Blackpearl Casual Wear 

Guadalajara, Jalisco, México

Supervision and administrative assignments management:

• Client coordination for commissions and new designs.
• Inventory management. 
• Budget planning for clients.
• Collections and payments management.
• Maintenance and coordination for sublimation equipment.

Project Coordinator and Management Agent                    Ene 2020 - Abr 2021

Construcciones KABOT 

Tamarindo, Guanacaste, Costa Rica

Responsible for the coordination for the execution of projects with clients:

• Administration and legal registration of real estate for sale.
• Personnel coordination and project assignation.
• Documentation and direction assistance for clients.
• Collection management and customer retention.
• A/C equipment maintenance management.

2024 – Current            

UIA (Universidad Internacional de las Americas)

Bachelor’s degree – Public Accounting

Coursing

2022 – 2023                

Universidad Hispanoamericana

Bachelor’s degree - Industrial Engineering

On Hold

2022 – Current            

Costa Rica Institute of Technology (TEC)

English Degree 

Coursing