Michael Biolley

-Empathic listener and persuasive speaker.
-High attention to detail.

-Great customer service.
skills through phone and email. 

-Outstanding public speaking competence.
-Time management and organizational abilities.
-Ethical behavior and emotionally intelligent. 

-Exceptional written and verbal communication skills.

Amazon, San Jose — Backup Manager
September 2022- January 2023 End of Business Contract
Amazon, San Jose — HR Assistant
January 2022- January 2023 End of Business Contract
– Become the person in charge of reviewing Payslips,
Hours Reported in Time Systems.
– Available to do work with ADP services to complete
requests related to pay statement changes.
– In charge of approving Vacations, Time off and
Personal Times.
– In charge of processing Time punch corrections.
–Availability to understand and process Internal Staff
operations and managing processes.
– Keeping track of production cases internally.
–Prepare team presentations about updates and new
software specifications for training purposes.
– Maintain constant communication with managers
above and Internal Staffing.
CandidCo, Heredia — Treatment Planner
August 2021- December 2021(Articulo 85,inciso D)
– Become specialized in planning dental treatments
with 3D softwares like OrthoCad.
– Available to do different processes like Setup, Staging,
and DDT.
– Knowledge in Technical and Dental vocabulary and
procedures.
- Keeping track of production cases internally.
- Prepare team presentations about updates and new
software specifications for training purposes.
- Maintain constant communication with dental
specialists to clarify workflow.
Align Technology, Heredia — CAD Designer
April 2019 - August 2021
- Become specialized in Ortho-dental information and
analysis.
- Modelling Interpreter, Computer Aided Designer and
Computer Aided Manufacture.
- Ortho-Cad Software Skills .
- Keeping track of production cases internally.
- Prepare team presentations about updates and new
software specifications for training purposes.
- Maintain constant communication with dental
specialists to clarify workflow.
- Acquire knowledge on the correction of dental
imperfections.
Concentrix, Rohrmoser — Technical Support
Representative June 2018 - March 2019
- Worked with iOs and MacOs System, related to
software problems.
- Resolve different technical issues for customers
through phone and email.
- Maintain customer relations through positive and
helpful interactions.
- Be responsive and accurate when dealing with
customer requests. - Team training.

Instituto Técnico Nacional, San José — Técnico en Doblaje e
Interpretación de Personajes y Locución.
May 2020 - June 2021
Universidad Internacional de Las Américas, Heredia —
English Teaching
MONTH 2019 - Pending
Colegio de Santa Ana, Santa Ana — High School Diploma
2011 - 2016