Melany Guzman

Highly skilled Instructional Designer with 4 years of experience in creating training materials for diverse audiences. I excel in creating engaging course content and learning activities for a variety of formats, including instructor-led training, e-learning, and virtual modalities.

Microsoft, Instructional Designer October 2022 – present 

•Utilize instructional design principles and methodologies to design engaging and interactive content.

 •Collaborate with stakeholders and SMEs from various departments to gather content and ensure accuracy and relevance of the training materials. 

•Tailor training materials to meet the needs of diverse global audiences, considering cultural and language differences. 

SITEL, Language Specialist 2019 – 2022

 •Generating and conceptualizing innovative projects and ideas in relation to the company's needs.

 •Incorporate best practices in instructional design, such as microlearning, gamification, and blended learning, to enhance training effectiveness.

•Design and administer assessments to evaluate the effectiveness of training materials and gather feedback for continuous improvement. 

Top 3 Best Performer 2022.

Google Project Management: Professional Certificate, Google (Cursera) 2023 

Learning Experience Design, NovoEd 2023

 Gamification, Global Skills Latam 2022 

Teaching English to Speakers of Other Language (TESOL), International TELF and TESOL training (ITTT) 2020

 Bachelor’s Degree in English Teaching, Universidad de Costa Rica 2015