Mauricio Jarquin

As a software engineer with a fervent passion for troubleshooting, I possess an insatiable curiosity for understanding the inner workings of systems. Proficient in English, Portuguese, and currently delving into German, I thrive in bilingual call center environments. Prior to transitioning into software engineering, I honed my skills in managing global customer interactions through platforms like Shopify and WordPress, while also creating compelling Facebook and Instagram ads using Adobe tools. My expertise in CCNA bolsters my networking fundamentals, facilitating efficient troubleshooting processes.

Concentrix Customer Advisor II IT Analyst (February 2022 to May 2023): Provided technical troubleshooting assistance to customers, demonstrated patience, and guided them through decision-making processes. Utilized skills in Windows, Linux, and CCNA knowledge to address browser, app, and connectivity issues. Contributed to the development and maintenance of the company's knowledge base.

Foundever IT Trilingual (May 2023 – August 2023): Offered technical support to call center employees for computer and tech issues. Demonstrated strong problem-solving skills in a banking role, handling complex situations involving accounts, transactions, and technology hurdles. Proficient in banking software, online platforms, and mobile apps, enhancing support in the digital banking environment.

• Advanced Excel Course – Instituto Boston, 2021
• Fluent in English - Youtalk, 2021
• Fluent in Portuguese - Pau-Brasil, 2021
• German language proficiency at B1 level
• CCNA modules 1, 2, and 3
• Bachelor of Science in Software Engineering
  • Universidad Internacional de las Américas