Luis David Solorzano Montero

Professional with experience in customer service, administration, and technical support incomputer systems. IT experience with technical skills on Windows, MS Office, Excel,JavaScript, HTML, MySQL, and hardware and software experience. Soft skills in analysis,attention to detail, empathy, and perseverance. Passionate about technology and continuouslearning.

2019 Dic, 2019 Nov
Administrative duties, Customer Service, (ProfessionalPractice)
Banco Nacional.
Validate and order documentation from bank users, as well as contactthem to request missinginformation and documentation.
Help in the cashier area assisting bank users with general doubts such asthe area in which the procedurefor which they are visiting the branch isbeing carried out.
Assist in the treasury with basic accounting documentation and organizeprocessed invoices by enteringthem into the bank's database via Excel.

2021 Dic, Present
IT Service Desk Analist L1
Wipro
Technical support is provided to CITI Bank employees globally withMicrosoft Office business programs,
Adobe, systems and web pages belonging to the bank or external,technical support to physical machines(laptop and Desktop), administration and maintenance of virtual machinesin VMware Horizon Client.
Gained extensive knowledge in data entry, analysis and reporting.

2020 Dic
Executive for service centers Technician
Technical High School Invu las cañas

2020 Dic
Bachelor degree
Technical High School Invu las cañas

2021 Feb
1st quarter completed in Computer System Engineerin
at UNED

Basic programming courses
Udemy

Jr. developer backend certificate.
Oracle Next Education program