Luis Cordero

Experienced Technical Support Engineer with a strong background in enterprise identity and access management, Help-desk, Active Directory, Windows Server environments, DNS, TCP-IP and cybersecurity. Skilled at troubleshooting complex technical issues, log analysis, and delivering high quality support across global teams. Procient in remote support, scripting with PowerShell, and collaborating with cross-functional stakeholders. Demonstrates a proactive approach to customer satisfaction and service delivery in both cloud and on-prem environments. Support and conguration in virtual environments, especially Azure, Hyper-V and Oracle Virtual Box. Data and System Backups.

Experienced Technical Support Engineer with a strong background in enterprise identity and access management, Windows Server administration, and cloud support. Skilled in troubleshooting complex technical issues, log analysis, and delivering high-quality service across global teams. Proficient in Active Directory, DNS, TCP/IP, and cybersecurity, with hands-on expertise in Azure AD/Entra ID, Microsoft 365, and virtualization platforms such as Hyper-V and Oracle VirtualBox. Adept at scripting with PowerShell, implementing MFA, and supporting Office 365 services, Intune. Demonstrates a proactive approach to customer satisfaction, incident resolution, and system reliability in both cloud and on-premises environments.

CCNA, Universidad Latina (2017–2018) – Focused on network infrastructure, IP routing, and switching.

IT Essentials, CISCO (2018) – Covered computer hardware, operating systems installation, networking, security, and troubleshooting.

High School Diploma, MEP a distancia (2012)

Network Defense & Endpoint Security, CISCO (2024) – Introduced core concepts of network security, including threat identification, malware prevention, and system hardening.

Conversational English, INA (2013–2015) – Strengthened communication skills in English at an advanced level.