Kenneth Romero

I’m a multi-tasking person with 7 years of job experience in different areas.

Under pressure skills and friendly.

Knowledge of instructional design theory and learning principles Capable of handling a group of 20 - 24 people.

Fast learner and opened to feedback.

2018 – 2021
TEAM MANAGER CAPITAL ONE, FRAUD DEPARMENT
Responsibilities:
• Communicating clearly so that everyone knows exactly what they should be doing
• Organizing efficiently to keep projects flowing harmoniously from start to finish
• Resolving conflicts among team members quickly and fairly
• Leading projects about new tools to be implemented
• Developing monthly plans based on the account needs
• Assuring integrity of data sources, performance of the agents, and consistency of the report
formats across the account

2021 – 2022
LANGUAGE SPECIALIST TRAINER DOCUSIGN
Responsibilities:
• Conducting needs analysis studies in order to better customize course content and curricula
• Proposing action plans based on screening results
• Developing and delivering training curricula customized to each account's and/or department's
needs
• Providing clear, accurate and relevant feedback on employee progress and test results
• Creating, revising and upgrading English testing tools and evaluation forms
• Participating in teacher training opportunities as requested by Language Programs Supervisor
 (classroom door courses and EPAP Certification Process)

• Delivering English courses to improve performance gaps identified in the screening process (corrective courses)

2022 – 2023
TEAM MANAGER | ML DATA OPERATIONS AMAZON, COSTA RICA
Responsibilities:
• Providing team guidance on work types and prioritization. Work of team primarily focusing on straightforward, well-defined objectives
• Executing plans for team to perform tasks and data collection related to multiple Machine Learning workflows in a well-defined process area
• Ensuring Machine Learning data workflows are quality compliant. Analyzing Machine Learning data, SIM issues, and metrics. Highlighting trends, gaps, etc. Providing status reports
• Identifying risks and ensuring escalations reach the right people. Managing escalation/complex tickets
• Ability to hire, develop, manage performance, and handle HR processes. Making termination decisions in partnership with HR. Executing and making plans to deliver business metrics
• Presenting data in business meetings/reviews
• Designing and implementing process improvement projects that impact team level
performance

2009-2013
GREGORIO JOSE RAMIREZ HIGH SCHOOL
High school
2014-2016
CENTRO CULTURAL COSTARRICENSE NORTEAMERICANO
Advanced program - TOEIC Test B2
2016-2022
UNIVERSIDAD HISPANOAMERICANA
Bachelor of education - English teaching
2021-2021
GROW UP DATA ANALYTICS
Excel advanced level
2022-2022
MICROSOFT 365
Excel Essential Training