Karina Ortiz

Experience leading and management performance in groups of 20-25 people of production. Responsible for known SLA and tasks completion targets. Use of data to set operational goals and manage activities. Experience in quality and business reports of continual process improvement for clients and program managers. Executes plans for the team to perform tasks in productivity and engagement

• Experience in forecast and capacity work, providing experience in analyzing, developing and applying productivity and quality metrics. 
• High competency with analytical and reporting tools (including MS excel, PowerBI, quicksight). Weekly report, warning day, score cards, etc. Tracking performance.
• Fundamentals of project management, including experience-leading projects.
• Lead and manage groups of 25 direct report (associates).
• Track quality and analyze production data by creating weekly preventive and corrective performance plans along with Senior Associates to ensure positive progression, removing knowledge gaps from the Data Associates.
• Experience management internal and external stakeholders. 

Provide regular and formal feedback to increase their performance.

Técnico Control de Calidad y Logística | UAM – Industrial Engineering School.

2019 – 2020

LEAP talent management recognition | Sykes - Latinamerica

2017

High school bachelor | Liceo Ing. Carlos Pascua

2012