Juan Fdo. Andujo Baltodano

Client Advocated Citi Bank.

-Recommend improvements and analyze all data to facilitate effective implementation of all improvement process to assist clients increase business.
-Ensure achievement of all business objectives and coordinate with clients to ensure optimal processes and administer progress of all business to ensure compliance to all goals.
-Prepare all reports for client business on weekly, monthly and quarterly basis and maintain client files for all documents and ensure effectiveness of implementation for all operations.
-Coordinate with internal stakeholders and provide support to customers on all process improvement processes and maintain effective professional relationships with all clients.
-Ensure achievement of all business objectives and provide required resolution and coordinate with Supervisor to ensure achievement of all market goals and escalate issues if required.
-Prepare schedule and documentation for all client projects and collaborate with clients to evaluate it on regular basis.

Business Operations Analyst (HPE)

-Responsible for supply chain processes, order scheduling and fulfillment, inventory analysis and collaborating with various SC teams to reach defined goals. 

-Analysis of backlog management. 

-Responsible for data integrity within SAP order, and reporting tools. -------- 

-Minimizes aged orders by identifying issue and removing roadblocks for timely fulfillment. 

-Collaborates with regional business unit planning teams to maintain and enhance current business processes.

 Enterprise Customer Account Support Manager (Hp)

-Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.

-Act as trusted advisor in the consultant role for customer.

-Provide suggestions for operational efficiencies. Create and deliver Value Based Delivery (VBD) account plans for assigned accounts. 

 Dispatch Representative Hewlett Packard 

Successfully resolve any type of escalation over the phone or via email and provide the best solution. Respond questions or inquiries on topics such as Education processes or any other type of inquiry that might be needed. Follow up in a daily basis to verify issue resolution and customer satisfaction. Builds credibility and trust by putting customers' best interests first and consistently delivering on commitments. 

 BACK OFFICE/DATA ENTRY, IBM 

-Entering customer and account data from source documents within time limits.

-Compiling, verifying accuracy and sorting information to prepare source data for computer entry. 

-Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output Entering customer and account data from source documents within time limits.