Josue Soto

Dedicated and results-driven professional with a strong background in technical support, customer service, and human resources. I bring expertise in delivering expert-level technical support, resolving complex issues, and mentoring junior team members. My experience at IMovate allowed me to play a vital role in managing the Brazilian team's reclame aqui site, where I handled customer claims and proactively sought solutions to address their concerns. Additionally, my background at Amazon equipped me with exceptional skills in handling inbound calls, processing requests, and providing outstanding customer experiences.

In this environment, I developed key skills in problem-solving, attentive listening, and timely issue resolution, enabling me to deliver outstanding employee experiences. I also gained proficiency in utilizing CRM systems and maintaining accurate documentation.

Currently learning data Analysis