beBee background
Profesionales
>
Administrativo
>
Heredia
Jose Alfredo Nuñez Andrade

Jose Alfredo Nuñez Andrade

Analista de Datos

Administrativo

Heredia, Heredia

Social

1 Seguidores

Sobre Jose Alfredo Nuñez Andrade :

14 años en el negocio 

Me gusta el ejercicio 

 

Experiencia

Work Experience. 

 

Apr 2021 - Jan 2023/AMAZON

Case Manager for DLS department. L4 position

Decision maker for leave of absence cases requested by US fulfillment center employees. Responsible of following up on case lifecycle for approvals or denials based on Amazon policies and procedures.

Dec 2019 - Apr 2021/AMAZON

ERC/DLS Associate. L3 position

Assist Amazon employees inbound calls providing updates related to their leave of absence cases, set up tasks for Case Managers.

Jan 2019 - Jun 2019/ TEK-EXPERTS

Account Customer Success Manager

Contact point between software industry customers and internal company resources in charge of managing renewal contracts, support cases, product upgrades and overall customer inquiries mainly focused in customer satisfaction.

Nov 2018 - Dec 2018/ SYKES LATIN AMERICA

Backup Team Manager for Capital One Fraud Department

 In charge of a team of 10 Agents. Monitor, evaluate and measure agent’s metrics and behaviors, provide one on ones, create action plans, support agents in real time to reach customer service goals and complete administrative tasks related to the position.

Apr 2017 - Oct 2018/ SYKES LATIN AMERICA

SME for Fraud and Disputes Department

Review and categorize customer comments from Net Promoter Score (NPS) surveys collected via email. Generate NPS reports, discover trends and provide feedback to Team Mangers in order to create action plans to enhance agent’s performance. Present weekly and monthly reports to Management.

Apr 2016 - Apr 2017/SYKES LATIN AMERICA

Mentor/Nesting Helper for Capital One Fraud Department

Help new agents to understand how to apply the fraud training material provided to their calls in order to clarify customer questions and protect their credit card accounts.

Nov 2009 - Mar 2016/ SYKES LATIN AMERICA

Customer Service Agent and Nesting helper for Capital One Department

 Assist customers via phone with inquiries related to their credit card accounts. Guide newly hired employees to assimilate the training material provided to assist credit card customers by phone.

Educación

Education:

High School Diploma 2000.

Intermediate Microsoft Office command.

Profesionales del mismo sector Administrativo que Jose Alfredo Nuñez Andrade

Profesionales de diferentes sectores cerca de Heredia, Heredia

Ver profesionales cerca de Heredia, Heredia

Otros usuarios que se llaman Jose Alfredo

Trabajos cerca de Heredia, Heredia

  • Palo Alto Networks

    Distribution Business Manager

    Encontrado en: Talent CR S2 - hace 5 días

    Palo Alto Networks San José, Costa Rica De jornada completa

    Company Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a ...

  • RECLUTAMUNDO

    Técnico de refrigeración

    Encontrado en: Un mejor empleo CR C2 - hace 1 semana

    RECLUTAMUNDO La Uruca, Costa Rica De jornada completa

    bachiller en secundaria. · Poseer titulo de técnico en refrigeración. · Poseer licencia B1 o B2 con dos años de emitida. · Certificaciones de COSEVI (puntos, partes e infracciones) · Disponibilidad para realizar giras en todo el país. · Deseable conocimiento y habilidad para las ...

  • Aliaxis

    Lider Regional HS&E

    Encontrado en: Talent CR S2 - hace 2 días

    Aliaxis Escazu, Costa Rica De jornada completa

    Generar la estrategia de implementación del sistema de gestión de Seguridad Industrial y Medio Ambiente en la Oficina Divisional de CR y Área Comercial de LATAM, garantizando el cumplimiento normativo y creación de una cultura independiente, así como preservar la integridad de lo ...