Jimena Matamoros

Responsible, dynamic, and creative person, with ease of adaptation, solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. With an initiative to solve problems efficiently and motivated to maintain customer satisfaction and contribute to company success.

Customer Service Representative

 Align Technology 2022 - 2023 

Assisted customers by answering questions and inquiries. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Follow up on their cases until proper resolution. Document all interactions including all details required in the correspondent CRM. Achieve a consistent performance considering all KPIs requirements. 

Assistant- Receptionist 

COLBS Leal Studio(internship) September 2020- November 2020 

Maintain an organized file database for legal documents while ensuring proper conservation and ease of access to them. Update documentation as needed and requested for customers. Central telephone management: Receive and make calls, and direct them according to the client's needs.

Assistant- Receptionist 

Novapet February 2021 - December 2021

 Manage the reception of the clinic, including the telephone and visitors. Responsible for performing tactical and strategic administrative support tasks Contact and handle suppliers to maintain a good stock on the premises. Make cash closures and collect the products purchased. Assist customers with inquiries about products and process purchases.

• High School Diploma | Specialization in Bilingual Customer Service 

Colegio Técnico Profesional de Escazú- 2020

• English 

Sykes Academy- 2020