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Jennifer Alvarado

Jennifer Alvarado

Industrial Engineering

Ingeniería / Arquitectura

San Vicente, Moravia

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Sobre Jennifer Alvarado:

Dedicated Industrial Engineering with emphasis in Quality Improvement with a proven track record in contract lifecycle management, business controls, and sales support utilizing Salesforce, SAP ERP, and SAP S/4 HANA.

I am dynamic and results-oriented professional specializing in Quality Improvement, Lean Six Sigma, and DMAIC methodologies. A proactive and responsible individual driven by a relentless pursuit of excellence, I am dedicated to optimizing processes and driving efficiency within organizations. 

My adaptable and flexible approach enables me to navigate complex challenges effectively. I possess a fervent commitment to continuous learning and thrive in evolving environments, utilizing a blend of expertise and a willingness to adapt to achieve organizational excellence.

 

 

Experiencia

Contract administrator • June 2022 – Jule 2023

Feuji – Hewlett Packard Enterprise • Heredia 

  • Collaborated with teammates throughout the renewal process, from the negotiation to contract activation, utilizing Salesforce, SAP ERP, SAP S/4 HANA, and other company tools.
  • Applied business controls to ensure compliance with HP Policies and local laws.
  • Provided tight communication and support to the sales team by managing the assigned pipeline that belongs to the sales segment.
  • Created and maintained internal documentation of the process.
  • Maintained a 99.41% accuracy rate of all assigned cases of the regions I worked with, complying a 92% resolution time established by the company.

Engineer Intern • May 2022 – Oct 2023

Hewlett Packard Enterprise • Heredia 

  • The utilization of Lean Six Sigma principles were employed to identify and document the root causes behind the backlog within the Fix&Flex process. The primary objective is to decrease this workload and enhance key performance indicators (KPIs) within a team overseen by the process manager.

Educación

Certifications

2022 • UDEMY | Certification in Excel 2010-2019

2021 • Virtual Learning Academy | Lean Six Sigma Yellow Belt

2014 • Paninski InstituTe | Conversational English

2013 • The Fouth R | Certification in Excel 2010 – Intermediate level

2012 • The Fouth R | Certification in Word 2007

 

Superior Education

2019 – 2021 • Universidad Latina de costa rica | Licenciature

2015 – 2018 • Universidad Latina de costa rica| Bachelor

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