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Uruca
Iván Alpizar

Iván Alpizar

Customer Service Support English Spanish.

Atención al cliente / Soporte

Uruca, San José

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Sobre Iván Alpizar:

As an experienced customer service professional with a strong attention to detail and an investigative mindset, I am confident that I have the skills and abilities necessary to excel in this role. In addition, I have excellent written and verbal English skills that make me an effective communicator, able to convey information and coordinate with team members efficiently.

Experiencia

 

SUPERIOR CASINO

(October 2016- October 30, 2023)

  • Oversaw live chat and email customer support for four casino skins. Self-driven, handling all casino-related responsibilities such as verifying documents, helping with technical problems, and performing simple troubleshooting.
  • Competent with deposit techniques and made sure that shift criteria were followed.

 

5DIMES 

(March 2015 - September 30, 2016)

  • Worked in Credit Card and fraud, Sales and marketing, DGS, and Dough Flow
  • Processed deposits for customers online, and provided customer service in English and French

Silver Arrow

(June 2011 - January 2014)

  • Worked in Credit Card and fraud, Sales and marketing, DGS, and Dough Flow
  • Processed deposits for customers online, and provided customer service in English and French

 

BETCRIS 

(August 2007 – 2010 November)

  • Worked in Credit Card and fraud, Sales and marketing, DGS, and Dough Flow
  • Managed deposits, payouts, credit cards, and problem-solving for English and Spanish-speaking customers

IBM 

(August 2005 - 2007)

  • Payroll Administrator at Forum Santana, San José, Costa Rica
  • Acquired skills in payroll for the USA and developed accounting proficiency

Maersk Sea-Land

 (January 2005 - July 2005)

  • Payroll Administrator at Forum Santana, San José, Costa Rica
  • Acquired skills in payroll for the USA and developed accounting proficiency

 Pacific PREP Institute

  (May 2004 - December 2004)

  • Payroll Administrator at Forum Santana, San José, Costa Rica
  • Acquired skills in payroll for the USA and developed accounting proficiency

 Incredible Imagers

  (January 2004 - May 2004)

  • Assistant for Douglas Messney, Graphic Design in Vancouver B.C., Canada
  • Created video animations for a Restaurant/Casino in Reno, Nevada, under the supervision of Douglas Messney (National Geographic photographer)

Educación

Universidad de las Américas (UAM)

  • 2001 - 2002 Obtained a Bachelor's Degree in Public Design
  • 1999: Theatre, Universidad Nacional (UNA)
  • 1997 - 1998: Taller Nacional de Teatro (T.N.T)

School of Theatre, San José, Costa Rica. Community practice with T.N.T (theatre), assisting youth with psychologists who were victims of sexual abuse

Assisting elderly people in poor communities, working with teenage victims of drugs and violence

  • 1994: Colegio IFEI, Santa Fé de Bogotá, Colombia

                Obtained Secondary Studies Degree

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