Isabel Rodriguez Rodriguez

Seasoned Industrial Engineer with 10+ years of international experience driving high-impact results across Finance Operations, Order-to-Cash, Credit & Collections, and International Sales.

I specialize in improving cash flow performance—reducing delinquency, optimizing DSO, and strengthening revenue execution—through data-driven decision-making, process optimization, and cross-functional leadership. My track record includes leading ERP and global transformation initiatives, integrating business and IT, and influencing senior stakeholders across LATAM, Europe, and APAC.

Known for building strong executive relationships, managing high-risk portfolios, and thriving in complex, fast-paced environments. I bring clarity, structure, and measurable business impact to every challenge. 🚀

• SENIOR SALES REPRESENTATIVE
  NED College - Dublin, Ireland
  Oct 2023 – Sept 2025
  Professional experience working in Europe outside my comfort zone,
  collaborating with multicultural teams and supporting clients globally.
  Gained a strong understanding of the full sales process, complementing a
  previous background in collections. Managed end-to-end customer
  journeys across LATAM, Europe, and Asia, ensuring process accuracy,
  compliance, and timely billing through strong cross-functional
  coordination.

• COLLECTION SUBJECT MATTER EXPERT (SME)
  Cargill- Heredia, Costa Rica
  Apr 2022 – Aug 2023
  Reduced delinquency and improved working capital through risk-based
  collection strategies and active management of high-risk portfolios.
  Led process optimization initiatives, including SOP creation and system
  transformations, improving efficiency, compliance, and audit readiness.
  Resolved complex disputes and customer escalations, protecting revenue
  flow while strengthening long-term client relationships.
  Mentored and guided cross-cultural teams, driving performance,
  accuracy, and global process alignment 

• COLLECTION SENIOR ANALYST
  Bayer- Heredia, Costa Rica
  Jan 2018 – Mar 2022
  Coordinated regional O2C operations, managing task allocation,
  performance tracking, and SLA adherence across teams.
  Resolved complex collections disputes and credit escalations, optimizing
  cash flow while maintaining strong client relationships.
  Delivered senior-level financial insights, including KPI reporting, credit
  committee support, and leadership of transition initiatives to ensure
  Systems compliance, audit readiness, and robust SOPs. 

• CASH APPLICATION SPECIALIST
  DHL- Heredia, Costa Rica
  Oct 2014 – Dic 2017
  Supported Accounts Receivable operations by processing multiple
  payment methods, resolving unapplied cash, coordinating with Treasury
  and GL teams, and producing AR reports and KPIs to maintain DSO targets,
  while contributing to SOP improvements and internal audits to ensure
  process accuracy and compliance. 
  
   

UNIVERSIDAD HISPANOAMERICANA
High Degree
Industrial Engineering