Idalia Vanessa Flores Costte

I consider myself as a versatile, proactive, structured, well-ordered, organized and detail oriented individual. I am focused on results and search for continuous improvement. With strong analytical abilities, I have a knack for quick learning and thrive in a collaborative team environment. I approach all task with a focus on quality and efficiency, ability to work autonomy, manage time effectively and prioritize tasks accordingly.<br>My extensive technical knowledge in billing processes enables me to critically analyze and improve day-to-day operations. I have successfully provided support in implementing Robotic Process Automation (RPA) for one of the processes. In addition, I have performed the role Quality Auditor as a Stretch assignment, show cast my ability to question and identify areas for improvements and drive impactful changes. The last year, through the recent process enhancements I implemented, we achieved a significant reduction in execution time, resulting in more than 90% time savings.<br>If you are interested in learning more about my experience and how I can contribute and add value to your team, do not hesitate to contact me for an interview.

DHL, Billing agente, may 2013-jan 2023

My extensive technical knowledge in billing processes enables me to critically analyze
and improve day-to-day operations. I have successfully provided support in
implementing Robotic Process Automation (RPA) for one of the processes. In addition,
I have performed the role Quality Auditor as a Stretch assignment, I have the ability to
question and identify areas for improvements and drive impactful changes. The last
year, through the recent process enhancements I implemented, we achieved a
significant reduction in execution time, resulting in more than 90% time savings.

Título sexto grado, escuela Los Lagos 

Bachillerato por madurez

Técnico en administración de recursos humanos, Universidad San Marcos USAM