Hector Sosa

I have mora than 11 years of experience in the call center industry. I have covered numerous roles and positions for very well-known companies. I know how to provide outstanding customer service through active listening and excellent communications skills, to achieve customer satisfaction and issue solution. Also, I have plenty experience with technical support roles, so that gives me the knowledge to help customers manipulate different tools, websites, devices, programs, etc. I have worked in sales, logistics, banking and finance, hospitality and travel, retail and consumer. I can use different software like: salesforce, genesys, teams, knowledge base, DWS, AVAYA, etc. During my time working in customer service., I have learned and developed my soft skills, at the same time I have learned basic and advanced hard skills. I am self-driven and always focus on learning and provide good results.

I have mora than 11 years of experience in the call center industry. I have covered numerous roles and positions for very well-known companies. I know how to provide outstanding customer service through active listening and excellent communications skills, to achieve customer satisfaction and issue solution. Also, I have plenty experience with technical support roles, so that gives me the knowledge to help customers manipulate different tools, websites, devices, programs, etc. I have worked in sales, logistics, banking and finance, hospitality and travel, retail and consumer. I can use different software like: salesforce, genesys, teams, knowledge base, DWS, AVAYA, etc. During my time working in customer service., I have learned and developed my soft skills, at the same time I have learned basic and advanced hard skills. I am self-driven and always focus on learning and provide good results.

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