Halana Valverde

Always looking to learn new skills, take on additional responsibilities and
grow professionally

Travel Counselor.
Carlson Wagonlit Travel, Nov 2019 - Feb 2020
In charge of the organization of corporate travel. Help clients book flights, handle accommodation and transportation requirements, and travel safety.
Back office, customer service. Sykes, Nov 2020 - Jan 2021 MasterClass account (back oce): email response and
customer service.
Fraud agent.
Sykes, Jan 2021 - Jul 2021
Capital One account: credit card fraud assistance and
investigation.
HR assistant
Amazon, Jul 2021 - Feb 2022
Handling HR inquiries related to human resources, payments, benefits and other processes. Used the platform Workday in the system ADP for questions regarding payments for employees
Travel agent. Sitel, Apr 2022- currently
Travel agent Hopper account. Travel Counselor for CapitalOne credit card holders.

Degree in Primary Education. Universidad Hispanoamericana.
Currently in process, 85% of the career.
LANGUAGES
Spanish
Native language.
English
Advanced or proficient level.
Italian
Basic or beginner level.