Gabriel Dishev

Customer Service Representative , Amazon Aug 2020 — Feb 2021 San Jose , Costa Rica • Handled inbound customer inquiries, resolving issues and escalating as needed • Processed orders and returns, ensuring timely and accurate delivery of products • Maintained accurate customer records and account information • Collaborated with cross-functional teams to improve customer experience 

Investigation Specialist, Amazon Feb 2021 — Feb 2023 San Jose , Costa Rica • Conducted internal and external investigations of potential fraud, waste, and abuse • Utilized data analytics tools and investigative techniques to uncover evidence and support findings • Collaborated with legal and compliance teams to ensure investigations were conducted within regulatory and company policies • Prepared and presented reports on investigation findings to senior management

Customer Service Representative , Amazon Aug 2020 — Feb 2021 San Jose , Costa Rica • Handled inbound customer inquiries, resolving issues and escalating as needed • Processed orders and returns, ensuring timely and accurate delivery of products • Maintained accurate customer records and account information • Collaborated with cross-functional teams to improve customer experience 

Investigation Specialist, Amazon Feb 2021 — Feb 2023 San Jose , Costa Rica • Conducted internal and external investigations of potential fraud, waste, and abuse • Utilized data analytics tools and investigative techniques to uncover evidence and support findings • Collaborated with legal and compliance teams to ensure investigations were conducted within regulatory and company policies • Prepared and presented reports on investigation findings to senior management

High School Degree

Python Course