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Gabriel Bermudez

Gabriel Bermudez

Incident/Case Manager

Tecnología / Internet

Mata de Plátano, Goicoechea

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Sobre Gabriel Bermudez:

Experienced Case Manager specializing in assessing the needs of clients and working closely with them to offer the best experience possible during their time of need. Coordinate among multiple service providers to best serve clients and serve as a driven advocate for each and every one of my clients. Committed to privacy, issue resolution, and quality of service.

Experiencia

DLS Case Manager for Amazon(last 4 years)

-Developed relationships with internal employees to build trust and rapport, enabling them to discuss their needs openly for Leave of Absence and Accommodation requests. 

-Collaborated with an external service provider to review and provide compensation benefits for Amazon's internal employees. 

-Monitored case progress and maintained up-to-date case records with employees to ensure compliance with regulations, internal policies and maximizing employee benefits. 

-Kept the highest level of confidentiality with all customers involved and handled their information on a need to know basis only

Educación

Universidad de Costa Rica: Cisco Certified Networking Associate with 90+ grades, all 4 modules completed.

Universidad Estatal a Distancia: LINUX OS handling and terminal commands

 

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