Fernando Ureña Mora

• Project Management: Strong analytical and problem-solving skills with a proven ability to manage multiple tasks and priorities effectively.
• Workload Management: Skilled in managing, maintaining, and completing daily tasks while consistently meeting deadlines.
• Operational Expertise: Extensive knowledge of operations including Accounts Payable, Payments, Vendor Data Maintenance, Fraud and Risk Prevention, Invoice Processing, and Services in multinational companies, Shared Services, and the Hotel Industry.
• Professional Attitude: Positive and professional demeanor with a demonstrated willingness to learn quickly.
• Languages: Fluent in English and Spanish.
  
  
  Skills and Experience:
• Project Management
• Lean Six Sigma
• Accounting Software:
  • AS400
  • JD Edwards
  • ORACLE 12
• Tax Processes:
  • 1042
  • 1099
• Enterprise Resource Planning (ERP) Systems:
  • SAP
• Regulatory Compliance:
  • Sarbanes-Oxley (SOX)
• Document Management:
  • Image Silo
• Payment Platforms:
  • Citi Direct
  • Mis Pagos al Día
  • PSE
  • Banconexion
• Banking Systems:
  • BCI Bank
  • Itaú Bank
  • Bancanet

Experienced professional with a strong background in project management, financial operations, and team leadership across multinational companies. Skilled in optimizing processes, enhancing operational efficiency, and managing diverse teams in high-stakes environments. Fluent in English and Spanish.

3M
Specialized Operations Supervisor
 

• Led Global Vendor Centralized Team (Poland, Costa Rica) for vendor creation and maintenance across APAC, EMEA, LATAM, and USAC.
• Oversaw Good Receipts Centralization Team and Sourcing Operations Response Center.
• Managed training and transitions for regional operations.
• Achieved KPIs and promoted continuous improvement within the team.

Zoetis
Treasury Payments and Help Desk Supervisor
 

• Managed payments and Help Desk teams across US, Canada, LATAM, Caribbean, and Brazil.
• Prepared cash flow reports and maintained bank relationships with Citi, BAC, Itaú, Banco de Chile, and Banamex.
• Implemented automation projects and fraud prevention guidelines.
• Supervised Help Desk processes and employee performance.

Equifax
Accounts Payables Supervisor
 

• Supervised accounts payable and procurement procedures for US, Canada, UK, Ireland, Australia, and New Zealand.
• Managed invoice processing and quality assurance.
• Led projects to prevent duplicate payments and recover previously duplicated payments.

Vertiv Co.
Treasury Payments and T&E Supervisor
 

• Oversaw payments and T&E processes for US, LATAM, and Caribbean regions.
• Led payment automation and fraud prevention projects.
• Prepared cash flow reports and managed funding requests.
• Ensured adherence to internal and external controls.

Western Union Financial Services
Accounts Payables Supervisor
 

• Managed special projects including OCR platform migration and invoice processing improvements.
• Supervised invoice entry, allocation, and troubleshooting.
• Provided guidelines to improve SLAs and workload management.

Baxter Americas Services (BAS)
P2P Special Services and Projects Supervisor
 

• Directed special services and projects including vendor master data and accounts payables.
• Ensured compliance with US Sox and Latin American regulations.
• Promoted continuous improvement and managed 1042 implementation.

Hewlett-Packard Development Company, L.P.
Disk Storage Support Engineer
 

• Provided technical support for HP disk storage devices.
• Resolved escalated issues and provided solutions for hardware and software platforms.

SUPRA TELECOM DE COSTA RICA
Support Services Shift Supervisor
 

• Managed billing and provisioning processes for the call center.
• Led teams to achieve performance metrics and improved system feedback.

HOTEL MELIA CARIARI
Operations Manager
Oversaw front and back office operations for a 220-room hotel.

• Managed 12 departments, controlled budgets, and reduced operation costs.
• Provided quality standards and handled HR management tasks.

BA in Business Administration 
Postgraduate studies in Business Administration