Fernando Díaz

Before this info I was Tech Mech, Molding Engineering Tech in Abbot Medical devices and other jobs related.

Bimbo account. Bimbo-Brazil, Service Desk, L1 Agent - Grupo Bimbo (Abril 2013 until 16th March  of 2018)

Functions: 

• Experience receiving calls for United States and Canada, Brazil, Portugal, Spain, and all Latin America, emails and chats from Brazil and route the cases when was necessary.
• Creation of tickets and route, according the issues of the customers, previous analyze of the problems when was in scope to solve the issues close of them, according the scenario of the customers, previous analyze of the problems.
• Take control of the customer’s computers to give to them help or to fix the inconvenient.
• Give help to the colleagues, with or without using the HP room.
• I have given training, to the new co-workers, in the E-mail Brazil process, in the use the tools of job.
• I have given help in Portuguese doubts and other kind of doubts, to the colleagues.
• I have given help as an interpreter in one opportunity that I has a conference with a Mexican and a Brazilian.
• Coordinate with coaches and Second levels, when is necessary to keep cover, the Brazil account and coordinate with second level VIP cases when need it.
• Punctual, responsible, respectful, friendly, worry for be the best, doing a good job with discipline and good relationship skills.
• I have a good global average about adherence in impact 360 as agent.
• I have Excel knowledge.
• Sometimes Brazilians Technicians contact me, requesting help to them, sometimes I contact them request help to me.
• I enjoy each time that I give help to my coworkers and costumers and when other partners make shadowing with me.
• Trained in Forecast, daily shift and using of Impact 360, Blue pumpkin and Avaya reports boards Work Force Management.
• Experience helping to UAA team, creating accounts with Active Directory for all American continent, Portugal and Spain

Amazon Corporate

Alexa Data Associate (transcriber-annotator-I gsr and GSR) since 6-4-2018 until Sept 20th, 2022

First wave of the process of Marketplace - Alexa Data Services PT-BR in Costa Rica, part of the team that develop the first corrections of guide lines for transcription and annotation process. Developer of the first hotkey project to the transcription and annotation process in order to improve first metrics of the process. Proactive, dedicated, and always willing to help when I have enough knowledge. Capable of working in a team dealing with different kinds of people. Talented and skillful, capable of learning easily, who performs and stands out in each duty or situation that have to face off. Moreover, a person who thinks looking forward to overcoming any challenging situation, working smart, give the extra mile when needed to achieve goals.

In-Person Verification VAR Associate (Receiving video calls from Brazil and all around the world) in Portuguese, English and Spanish. Sept 20th, 2022 Until today.

Reviewing and approve or disapprove people that accomplish with the requirements to sell in Amazon.

Check documents and photos submitted by seller.

Analyze all the details and evaluate if accomplish requirements related with the submitted ID and legal bank documents of all round the world.

Primary education: Escuela Pedro María Badilla.

Conclusión de Estudios Educación Básica Diversificada. I y II Ciclos, 1985.

Secondary education: Liceo de Heredia.

Conclusión de Estudios Educación Básica Diversificada.  III ciclo, 1989.

Secondary education: Colegio Técnico Profesional de Heredia.

Conclusión de Estudios Educación Básica Diversificada.  IV ciclo, 1992.

Bachiller en Educación Media, 1993.

Technical education: Colegio Técnico Profesional de Heredia.

Técnico Medio en Mecánica de Precisión, 1992.

Fundação de Cultura, Difusão e Estudos Brasileiros (CEBI).

Curso intensivo do idioma português (Dezembro 2012).

Academia superior de lenguas (ASUL)

Intensive English course (September 2017)