estefany salguero Alfaro

Administrative support professional with over 5 years of professional experience in fast-paced working environments, demanding strong organizational, technical, and interpersonal skills, assisting and interacting with individuals at all levels. Detail-oriented and resourceful in completing projects.

Awarded top performer of the Month three times. Helped reduce First Response Time by 20% within the first quarter of employment.  

Employment History:

• Qatar Airways; Flight attendant.

            Doha, Qatar | April 2019 - July 2020.November 2021-September 2023.

Acted as a senior brand ambassador of the company delivering high levels of customer service for first and business class while engaging with customers as a senior flight attendant. Coached 20+ newly trained cabin crew members to improve on their overall performance.

o Certified international Flight Attendant, professionally trained in all aspects of customer service and guest management in a multicultural environment.

o Assisted and supported the team on board as a senior flight attendant to complete all duties and responsibilities effectively.

o Monitored and guided staff performance customer conflict resolution; identify opportunities to develop self and others.

o Completed reporting and required paperwork to review and correct actions that are not effective. Supplying upper management important information to make decisions. Offering insight into the attitude and motivations of theemployees.

• HP, Inc. Back-office order processor.

Heredia, Costa Rica | November 2020 – October 2021

Conduct day-to-day project coordination, planning, and implementation across multiple teams. Supervised all non-routine sampling events by monitoring all production activities, communicating delays, and assessing delay impacts.

o Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

o Monitor the service event through completion for compliance.

o Manage the service requests of customers through different access channels.

o Review customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.

o Participates/leads in projects for process or quality improvements.

o Works with escalated customers and recommends actions in post incident reviews.

o Manages multiple tasks or cases simultaneously with minimal supervision

o Act as a mentor or trainer in the team.

• American Presidents Line. Logistic Senior processor for Import and Export.

Heredia, Costa Rica | July 2017 - March 2019.

Managed daily operations of Consumer Customer Service Teams with increasing complexity and business impact. Improved working relationships between supply chain groups to improve on-time/ fill/ complete performance to customers. Participated in the interviewing, hiring, training, and ongoing performance assessment of up to 15 customer service representatives.

Successively managed customer service accounts located in USA and Canada.

Academic Background:

• Instituto Técnico Bilingüe

Alajuela, Costa Rica |

o Technical degree in Human Resources.

• CENSA Internacional

San José, Costa Rica |

o Certificate in Microsoft Excel.

• Instituto Nacional de Aprendizaje

San José, Costa Rica |

o Certificate in Executive English for service center.