Erika Bran

have been working in technology enterprises for 6 years where I have improved my customer service and technical support skills during these years. I have acquired experience in a work team where I put into practice my skills in being proactive, orderly, responsible, optimistic and communicative

Concentrix, Pavas: Advisor Tier 1, Customer Service Jul 2022- Current I have been working in a position where I learn articles and improve my knowledge step by step to help the customer that mixes up my soft skills and follow the workflow to give the customer the best satisfaction. During the call, I have been proactive because it is really important to do questions to isolate the issues and understand the feeling of the customer. 

Gold Data, Santa Ana: Incident Management Analyst Feb 2019- Apr 2022 I have worked at the International Department (NOC) in the position of Incident Management Analyst with my previous knowledge of Mikrotik equipment, SolarWinds and PRTG monitoring system.

Grupo Konectiva, Santa Ana: Technical Support tier 1 Feb 2017- Dec 2018 I worked in the NOC department. I monitored the network with the help pf the SolarWinds program. I also performed the reset and configuration of equipment brands like Mikrotik, Ubiquiti, Cambium, DragonWave and Cisco.

Ibw Comunicaciones, Santa Ana: Technical Support Feb 2016- Jan 2017 I gave technical support via call to clients that hired WiMax and Microwave technology. I was monitoring the network of the company through programs such as Centreon, M2000 and SolarWinds.

Don Bosco Technical High School, Alajuelita: High School Diploma / Networking Technician Degree 2012-2014 

Universidad Latina de Costa Rica, San Pedro: Telematic Engineering. 2020-Current

ITIL Foundation 2022