Eder Batista

-Moved to a Reporting/BI role over 4 years ago and started handling
all location, delivery of Metrics and key KPIs
-Prepared and presented end to end studies and analyses for
various projects, driving implementation such as throughput
Baselining, SLA KPIs implementation, and Utilization initial study
for all Locations
-Developed and maintained agent and management level
dashboards to help analyze, view and study metrics in real time,
providing visibility to employees on their performance and leads on
their KPIs and deliverables
-Presented various analysis to stakeholders and worked with
multiple locations on several Global Project implementations

An enthusiast, structured and analytical person.
A professional with experience in multiple areas
including over 6 years of experience in Human
Resources (Travel & Reimbursement -E2E
expert in Concur System-, Relocation, Internal
Audits, Payroll and Data Analysis). A believer in
responsibility, communication and getting the
job done through hard work and overcoming
obstacles. With 4 years of hands on experience
in the Business Intelligence environment and
over 10 years of client relationship building,
Stakeholder Management, people management
and technical development experience.
Strategic thinking and a problem solving
mindset have helped me navigate challenges
both personally and professionally. My
strengths include being an Learner, Achiever,
Analytical, Faithful believer in the search for
innovation and the continuous challenge to

improve every day- Green Belt Lean Six Sigma-
Looker 4yrs, Tableau 1 yrs- Google App script,

Google Data Studio 1yr- Data and Analytics
specialist- People and team management -
Automation and process optimization -Client
relationship building

Functional/Technical Skills

- Senior Data and Analytics - People and Team Management
-Visualization and Presentation Client relationship building -

2018 - Present
Functional/Technical Skills
- Automation and Process Optimization - Looker 4yrs, Tableau 1
yrs - Google App script, Google Data Studio 2yrs - Green Belt
Lean Six Sigma
2020 - Present