Doris Sotela

Tengo más de 20 años de experiencia en el área de software. 
He trabajado en todas las etapas del desarrollo de Software, desde la conceptualización hasta la administración de proyectos.
Así mismo, he participado en implementaciones de software de terceros, como ERP's y CRM's.
Me gusta prestar atención a los detalles y asegurar que el cliente reciba lo que realmente necesita para su negocio. Considero importante saber entender la necesidad del negocio y poder darle una solución adecuada, y para ello es necesaria una buena comunicación con todas las partes involucradas.

Product Owner

Product owner in charge of several clients, responsible for managing the backlog, working with stakeholders, and ensuring the correct delivery of the product to the client.

Responsible for managing the implementation of Oracle CX Sales in Redwood, integrating Oracle CX with a third-party product, and managing continuous improvements to Oracle CX Service.

: XUMTECH S.A. | March 2024 - August 2025

ERP – Project Manager

Project Manager of new implementations and changes in the ERP Microsoft Dynamics AX. Document client requirement, trace the requirement development, and validate the implementation. Write the Request For Change and trace the develop and implementation.

: IT Servicios de Infocomunicación, S.A. | May 2015 - August 2020

Microsoft Dynamics AX Administrator (ERP)

: IT Servicios de Infocomunicación, S.A. | May 2010 - August 2020

Manage Microsoft Dynamics AX – ERP Software. Configure the system security and define new roles to every user group. Monitor the ERP System and ensure that this has a right perform. Resolve the problems that have the users or the system. The main tasks are: create roles, assign access, manage the service, and resolve incidents and problems.

ERP Implementation

Technical Leader and IT key user to implement the ERP Microsoft Dynamics AX. Revision of requirements, monitor and approval of interfaces development, and the integrations between the ERP and the company systems.

: IT Servicios de Infocomunicación, S.A. | April 2009 - August 2020

Project Manager of Enterprise Projects

: IT Servicios de Infocomunicación, S.A. | July 2009 - 2013

Responsible to manage the development of new software projects to the enterprise use. The main tasks were: Document requirements, analysis, design, testing, delivery, and incidents resolution.

Ingeniería en Computación - Instituto Tecnológico de Costa Rica - 2003
Maestría en computación con énfasis en sistemas de información -  Instituto Tecnológico de Costa Rica - 2012