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Danny Arburola

Danny Arburola

Senior Help Desk Specialist

Atención al cliente / Soporte

Heredia, Heredia

Social

Redes sociales

Sobre Danny Arburola:

I started as Service Desk T1, helping the customers with their 
password reset, account creation, printer set up, and all of that on the phone, and taking care of the customers as well.

I grew up as a non-voice Agent working offline tickets and later on, being the Queue Manager for their ticket system, based on my coworker’s ability to solve specific tasks, such as multitasking, teamwork, and a lot of communication. In that way, I was in charge of the workflow of the Non-Voice Queue.
Use of 3rd Party Programs and their Admin rights.
Azure for Microsoft, Cisco for VOIP.

Experiencia

BAKERY MACHINERY ASSISTANT (1/9/2021–1-1-2022) Grupo Ferguis
SERVICE DESK SPECIALIST (14/3/2022-3/7/2022) Pertec Global Services
NON-VOICE SUPPORT SPECIALIST-QUEUE MANAGER (4/7/2022–22/9/2023) DXC Technology

Educación

Bachiller en Educacion Media y Tecnico Medio en Redes en Colegio Tecnico Profesional de San Isidro

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