Daniela López Benavides

I am a hardworking, meticulous and proactive person. Always willing to provide quality with my tasks and help my colleagues, the importance of bringing optimized projects to clients is something that I really like and where I want to grow as a professional.

Customs Agent - Junior Associate

DHL EXPRESS 2021 - Present

-Checking the information carefully to ensure quality results for Germany imports.
-Giving support to the team by auditing co-workers' tasks, helping them to improve, and to find the root - cause effect of any error.
-Providing First choice methods such as workshops, shadowings, gembas among others, and providing my acquired knowledge to new and advanced associates.
-Team's POC in order to help with any question and issues when superiors are not available.
-Giving support to new hires in their process to get fully released.
- Meeting required Customs and Regulatory requirements.
- Clearance information captured that are applicable Duties and Taxes are calculated or reliefs where applicable are granted.
- Analyzing documentation in order to check if there are any discrepancies within paperwork and follow exception process to allow for identification of the issues.
- Following paperwork instructions outlined presented within customs application.

Instituto Nacional de Aprendizaje -  English for customer service, 2020

Technical Highschool at Puriscal - Technical degree as an executive secretary, 2017

Technical Highschool at Puriscal - High School Diploma, Class of 2017