Dagoberto Gomez Solano

A Systems Engineering, communicative, focused, collaborative, responsible, trustworthy, teamwork, respectful, initiative, analytic, focused in seeing always to the future and always keeping up with tech. Always trying to get the knowledge to the enterprise and Scrum skills.

Freelancer

1st January 2020 — 31st December 2020 

Web Developer 

Creation of websites focused on entrepreneurships helping them out of getting more views and position with Their websites, social media pages and some designs.

Super Vallas S. A

1st January 2021 — 31st July 2022

Web Developer

Creation of a full system which is in charge of getting all enterprise’s data and saved them in a data base. Also, the information of administrators, employees, billboards, contacts, calendar, quotes, rentals. The system has the chance of getting the quote by PDF (printable), or by email, also with a customer service chat. Also, creation of a mobile app for the CEO of the company, so they do not have to carry any computer with her and have the full system in her cellphone

Tek Experts

8th August 2022 — 7th November 2022

Tech Support Engineer

Technical Support to Azure, and Microsoft´s clients in Microsoft´s cloud. Although, Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue. Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps. Escalate complex or atypical cases to higher-level technical support as needed. Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases. Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes

English Certification(TOEIC) — 2018  Centro Cultural Costarricense Norteamericano

Bachillerato en Ingeniería en Sistemas de Computación — 2021 Universidad Fidélitas

Licenciatura en Ingeniería en Sistemas de Computación — Actual Universidad Fidélitas

Cisco Certified Network Associate Industrial — 2018 (CCNA 1) Universidad Fidélitas

BigData´s Introduction — 2019 Universidad Fidélitas

Python Data Analysis — 2020 Universidad Fidélitas

Azure Developer APIM Foundational — 2022 Cloud Academy

Azure Developer ARM Foundational — 2022 Cloud Academy

Azure Developer Compute(Batch) Foundational — 2022 Cloud Academy

Azure Developer Cloud Services Foundational — 2022 Cloud Academy