Cristal Gonzalez

CCNA professional with hands-on technical experience and extensive knowledge in service virtualization UCS at Cisco, specializing in VMWare ESXi virtualization technologies. Committed to delivering exceptional customer service and consistently achieving results with a persistent attitude and results-oriented 

Accountable for providing comprehensive support in configuration of software settings and managing new/existing Cisco hardware devices used in UCS solution (Fabric Interconnects, chassis, B/C Series servers), RAID storage, improve performance, and resolve misconfiguration in customer’s environment ensuring seamless end-to-end operations. 
● Proficient with Cisco UCS Service profiles, templates, policies, pools 
● Maintain, monitor, install, and upgrade the firmware for UCS infrastructure, servers and OS 
● Quickly analyze problems and technical support data, determine workarounds, root cause, and provide viable solutions. 
● Communicate daily with customers and partners by email, phone and Webex when required, to provide immediate response and resolution of high priority cases. 
● 3 years of experience with VMWare vCenter Server, ESXi virtualization technology, linux and microsoft OS. 
● Strong technical background and ability to work with engineers, developers, and other key stakeholders. 
● Prepare and Deliver training for newly hired people, plus technical growth of other team members by monitoring and reviewing coworkers cases to ensure proper addressing/resolution for the customer' services requests. 
● Collaborated with engineers from other technologies to help with case resolution. 
● Networking Knowledge of L1 and L2, FC, Paas, Saas and Iaas, active directory, DNS

Cisco Certified Network Associate (CCNA)