
Cristal Gonzalez
Tecnología / Internet
Acerca de Cristal Gonzalez:
CCNA professional with hands-on technical experience and extensive knowledge in service virtualization UCS at Cisco, specializing in VMWare ESXi virtualization technologies. Committed to delivering exceptional customer service and consistently achieving results with a persistent attitude and results-oriented
Experiencia
Accountable for providing comprehensive support in configuration of software settings and managing new/existing Cisco hardware devices used in UCS solution (Fabric Interconnects, chassis, B/C Series servers), RAID storage, improve performance, and resolve misconfiguration in customer’s environment ensuring seamless end-to-end operations.
● Proficient with Cisco UCS Service profiles, templates, policies, pools
● Maintain, monitor, install, and upgrade the firmware for UCS infrastructure, servers and OS
● Quickly analyze problems and technical support data, determine workarounds, root cause, and provide viable solutions.
● Communicate daily with customers and partners by email, phone and Webex when required, to provide immediate response and resolution of high priority cases.
● 3 years of experience with VMWare vCenter Server, ESXi virtualization technology, linux and microsoft OS.
● Strong technical background and ability to work with engineers, developers, and other key stakeholders.
● Prepare and Deliver training for newly hired people, plus technical growth of other team members by monitoring and reviewing coworkers cases to ensure proper addressing/resolution for the customer' services requests.
● Collaborated with engineers from other technologies to help with case resolution.
● Networking Knowledge of L1 and L2, FC, Paas, Saas and Iaas, active directory, DNS
Educación
Cisco Certified Network Associate (CCNA)