Christian Carvajal Salas

Photographer and filmmaker since 2016,
i'm a passionate artist and musician,
poem and song writer in hunt of putting
my creative mind into work, always on time,
strong communicator, obsess with results,
ready to receive and provide feedback.
Love coffee, cats and old movies
America

Analyst II, Customer Service Specialist for Cloud Services
Responsible for providing customer support for cloud services toMicrosoft, including VM services, data storage, and app services.
Efficiently resolving tickets through various communicationchannels, such as email, chats, meetings, and phone calls.
Using strong soft skills, sales abilities, use of
excel in reviewingfiles, data filtering, and escalating technical issues.
Collaborating with different teams to ensure customer goals aremet.
EMPIRED SHARED SERVICES (February 1, 2021 - March 1, 2022)
Processing Agent
Reviewed cash advance deals and communicating with merchantsand brokers via chat, email, and phone.
Ensured the accuracy of documentation and adherence to termsand conditions to successfully close deals.
AMAZON (March 25, 2019 - January 29, 2020)
Fraud Data Analyst
Investigated cases to prevent potential financial losses for bothAmazon and clients.
Utilized analytical skills to identify fraudulent activities and protectthe company's interests.
AMAZON (May 15, 2017 - September 14, 2018)
Tech Support Agent and Team Lead (T2) for Digital Devices (USA)and Canada
Provided technical support for Amazon's digital devices, handlingcustomer queries and resolving issues.
Assumed a T2 role,
supporting the Canada team.
CONCENTRIX
Tech Support Agent and Team Lead (T2) for Apple Products
Assisted customers from the USA and Latin America with Appleproduct-related inquiries.
Managed escalations and complex cases, ensuring effectivecommunication between stores and customers.

High School Diploma, Empiric Learner