Carlos Roberto Mena Navarrete

Business Analyst with a strong background in developing and implementing effective business strategies. Extensive knowledge in data analysis and report generation to drive informed decision-making. Demonstrated ability to communicate and collaborate effectively with cross-functional teams to achieve business goals.

Support Analyst | Harris Computer | April 2023-IOct 2024

Provided technical support, resolving database and software issues through SQL queries and Excel

analysis, leveraged pivot tables, and other Excel functions to generate insightful reports and

support strategic decision-making, and played a key role in migrating client data and systems to

Azure, ensuring data integrity and minimal disruption, created training materials and conducted

workshops for clients on database-related tools, improving user adoption, documented problem

resolution processes meticulously, maintaining up-to-date troubleshooting records, collaborated

closely with stakeholders to collect data, fill data load templates, and resolve errors during

uploads, ensuring a seamless process, utilized Windchill to manage and organize product data,

providing accurate documentation and system integrity.

Business Analyst I | Object Technology Solutions | April 2022–December 2022

Gathered and analyzed business and functional requirements to drive process improvements,

created data analysis reports using Excel, applied pivot tables and other advanced functions to

provide actionable insights, worked closely with stakeholders to collect information, execute data

uploads, and resolve issues, developed and updated training documentation and delivered

presentations to key business partners, collaborated with external customers to integrate and load

data into systems, ensuring smooth workflows.

Bachelor's Degree in Human Resources Management | Universidad Libre de Costa Rica | 2014