Bryan Sanabria Vargas

I am a person that always enjoys to do the things in the best way possible. 
I like to learn a lot of things to improve my profession and my career, because one of my thoughts is to do my best in everything I do.
I consider myself as an auto didactical person, with curiosity to investigating different things and learning by my way. I also enjoy to work with another people, because I think in a company we all have something new to share. Sharing our knowledge should always be our objective to support the company where we are.

Technical Support Agent

Logosoft 03/2018 - 12/2018 / 09/2020 - 03/2024

Managed all communication channels including the call center, chat, and service desk portal.

Provided support to the software company, troubleshooting issues related to Windows configurations and executing scripts in the software databases.

I attended to the channels while maintaining the company's SLAs. I coordinated task assignments with my coworkers based on my experience as Level 2 Support, relying on the knowledge of the most recent collaborators. I created groups in the company's communication channels to address high-priority cases according to the needs of my coworkers' work queue.

Back Office Setup Clerk

Smile Direct Club 01/2020 - 04/2020

Ensured accurate data entry of all patient information and uploaded patients. cases into the system.

Reviewed documents and electronic images for accuracy, complied with company SLAs
 

FullStack Developer - One Oracle Next Education

Bachelor's Degree in Software Engineering - Universidad Americana

Technical Degree in IT Infrastructure Support - Universidad Cenfotec

High School Diploma - Liceo Hernán Vargas Ramírez

English for Service Centers - Instituto Nacional de Aprendizaje