Andres Quesada

I've been on the business for over 8 years. To be a great customer, you must be a customer service agent first. That is my Motto every single day. My goal every day is that I try to make the customer leave with a smile on their face at the end of the interaction. 

Listing creation specialist Amazon Dec 2023-Sep 2024

Created compelling product listings on the Amazon webpage platform to drive sales and increase revenue for our selling partners. Optimized product imagery and descriptions to enhance customer engagement and increase conversion rates. Utilized SEO tactics to improve search visibility and drive organic tra c to product listings. Managed inventory and product details to ensure accuracy and consistency across all listings. Collaborated with cross-functional teams to gather product information and create detailed listings. Analyzed market trends and competitor listings to identify opportunities for improvement and di erentiation. Provided customer support and resolved inquiries related to product listings and online purchases. Trained in Implementing A/B testing strategies to optimize listing performance and increase click-through rates.

Seller partner Supervisor - Amazon Mar 2022-Jan 2023

Managed a team of 10+ employees, applying performance management when needed. Creates training programs for Non-Value-Added tickets for the entire organization of SJO and Americas. Process improvement and quality oriented. Responsible for the creation of training material for supervisor population. Implemented new training protocols to improve sta performance. Developed and maintained employee schedules to ensure optimal coverage. Resolved customer complaints and issues in a timely and professional manner. Collaborated with upper management to develop and implement strategic business plans. Maintained a clean and organized work environment to ensure a positive associate experience. Identi ed and recruited top talent to meet organizational needs, analyzing skills, experience, and potential t for key roles. Collaborated with management to develop hiring strategies and align talent acquisition with company goals. Built and maintained relationships with professionals to develop a strong talent pipeline for future opportunities.

Selling partner associate - Jul 2020-Mar 2022

Contributes with SOP reviews for leadership team. Leading to Gembas created from these documents for easier and concise case handling. Successfully trained 11 classes of 20 35 people for the FBA upskill providing pointers for improvement, coaching and support. Responsible for high quality phone and email contacts with our Seller Partners to guarantee a solution for their queries. Gemba Champion of the team, act a POC for raising possible issues that may harm the Selling Partners experience. Constantly looking for solutions to issues that a ect our metrics by contributions made on daily meetings with leadership such as blurbs or processes. Act as our supervisor's POC in case there is a doubt when doing a deep dive or explaining the moving parts of a process. Maintains a positive and professional demeanor always portraying the company in a positive light and e ectively managing sensitive issues

HIGH SCHOOL DIPLOMA Aug 2012-Mar 2013 By the state(Instituto avancemos) |San Jose, San José, CRI 

ENGLISH TEACHING Feb 2018-Present UNED