Andres Martinez

Bilingual customer service freelancer.

CSA (Customer Service Associate) - Amazon

Experience managing custmers' finances and accountc issues.
Familiarity regarding multi tasking within pressuring time frames.
Naturality and expertise with client social skills.
Collaborated with cross-functional teams to streamline processes, reducing average handle time by 20% and increasing efficiency.

Managed and resolved complex issues for Spanish-speaking customers, resulting in a 30% decrease in escalations to tier 2 support.
Provided exceptional customer service to over 200 customers per day, resulting in a 89% customer satisfaction rate.

Graduated from Colegio La Salle with an average combined grade of 4.0 GPA and an English certificate from Cambridge with a score up to C1.