Andres Garcia

Lider Versátil y comprometido. Enfocado en entregar resultados manteniendo la motivación e implicación de mis equipos al máximo.

Operations Manager
Amazon Logistics
November 2021 – currently
Spain.
-Responsible of leading a diverse team of shift managers, supervisors,
associates and third-party vendors -Promoting engagement -Set KPIs -Manage
site volumes and headcount based on business needs -Provide a timely
communication, collaborate and partner with cross-functional groups to achieve
tactical execution of plans -Working on continuous process improvement -
Review and improve station costs -Daily Metrics reporting in a country and
regional level -Development of a strong culture of health and safety at work -
People Development

Shift Manager
Amazon Logistics
July 2020 – October. 2021
Spain.
- -Responsible of leading a team of 40-60 members(including Associates
and Ops Supervisors) -Lead site metrics and projects such as NOV,
Concessions DPMO and EAD Failures.
-Daily reporting of metrics and operations
status including root causes and PTG if required -Promote safety
culture/environment -Promote use of VOE and Associates dashboard

Operations Supervisor
Amazon Logistics
November 2018 – June 2020
Spain.
-Responsible of leading a team of associates during daily operations -
Perform daily tasks based on SOP’s and Standard Processes of the Operation. -
Train and develop new employees making sure they have the necessary
knowledge/tools to carry out the required functions -Perform end of shift controls
and security checks

Compliance AML KYC Analyst 2
Citi
October 2017 – October 2018
Costa Rica.
-Supervised and coached a team of 18 Analysts -SME -Monitored
team/client interaction to ensure quality service is provided -Developed weekly
reports and share findings with Manager and interested parties -Performed
Quality Control reviews for every single record -Coordinated calibration sessions
with QA and training to ensure alignment on key topics related to gap analysis,
process changes, observed trends. -Knowledge of AML, CDD, EDD and KYC
regulatory requirements
 

Compliance AML KYC Analyst 1
Citi
September 2016 – September 2017
Costa Rica. -Met established daily targets for CitiKYC records review and
completion -Knowledge/implementation of the Bank Secrecy Act and USA
Patriot Act as well as OFAC and red flag countries -Gathered and reviewed
information from internal and external sources for clients as per KYC AML
polices and procedures

2018-ongoing
Business Administration
Universidad Fidelitas(Costa Rica)

2021-2022
Lean Six Sigma Black Belt
Aveta Business Institute

2008
Robotics
Fundacion Omar Dengo

2006
Cisco Essentials
Universidad Interamericana(Costa Rica)

1992-2004
School/High School
Colegio La Salle (Costa Rica)