Alvaro Martínez

I will become one of the best in the world, no matter what I do or what I need to do because, in the end, I'll reach it out.

UCB (2019-2019)
Back office medical provider
In charge of collecting medical information related to
patient treatments, medical records, insurance,
appointments, and physician’s information through
contacting nurses and personal doctor’s patients,
among others.

CSS Corp (2019-2021)
Customer and Chat Enterprise Support Representative
Enterprise problem solver, Operational support, and
status with rapidly responding to escalated issues.
Knowledge in one or more IP Internetworking, LAN
switching, WAN Expertise Voice technologies,
Multicasting IPv4 and IPv6, OSI model, Routing
protocols EIGRP, OSPF, Unified Communication,
Virtual networking troubleshooting with the high
voice over IP connection and phone issues and set up
configuration. In addition, Maintainance networking
equipment and systems including routing and
switching to ensure proper performance, develop
and implement solutions for clients by maintaining
quality service and Network engineering.

Kyndryl (2022-current)
Technical Support Engineer 2
In charge of escalating complex or atypical cases to
higher-level technical support such as networking,
VPN connections, token setup, and configuration,
active directory configuration, authentication,
backup, and recovery.

Other References (2018)
DOUBLETREE by Hilton & INA
I did my professional practice, in which I was in charge of
performing bank reconciliations, petty cash, accounting
entries, balancing and results, electronic invoicing and
financial assistance.

Medium Accounting Technician (2016-2018)
C.T.P Belén
Able to perform bank reconciliations, petty cash, accounting
entries, balancing, and results, electronic invoicing, CXP,
drafting of payroll and asset registration.

Office Applications Operator (2017)
INA
Computer management and development in Office
Package (Word, Excel, PowerPoint, Outlook, OneNote,
Publisher & Access).

bachelor's degree in systems engineering (2020-2022)
Fidélitas University
Able of performing complex programming software,
including a complete software system circle (databases,
backend and frontend development, MVC, testing,
among others).