Allan Rojas Arroyo

IT Professional - Operations Supervisor - Technical Trainer - Contact Centers

Executive/Admin Assistant | Voice Actor | Data Entry | Web Research

$15.00/hr

EXECUTIVE / ADMIN ASSISTANT - $15 per hour ✔️Worked for many executives in North America, Europe, Central America, Brazil and Australia. ✔️Fluent in 3 languages: English, Spanish and Brazilian Portuguese. ✔️Primary POC between clients and their executives, vendors and other stakeholders. ✔️Calendar, Time and Communications management. Coordination of all meetings and details. ✔️Data entry & record keeping. General admin and executive tasks. ✔️Budgeting and expense control for payroll, operations, communications, travel, events, etc. ✔️E-Commerce and order management (Shopify, Squarespace, WooCommerce) ✔️Allocation of the annual digital budget budget in terms of expenses versus income. ✔️Tracking of action items and status updates. ✔️Document and data management. Data analysis and reporting. ✔️Public Speaking. Professional presence and stakeholder Engagement. ✔️Project management, deadline tracking, project progress monitoring. ✔️Information research for projects, reports, or strategic planning. ✔️Six Sigma Yellow-Belt, Scrum certified, leadership certified. ✔️Extremely proactive & organized with high attention to detail, confidentiality and judgment. ✔️High-quality PowerPoint decks and reporting materials for executive audiences. ✔️Strong verbal and written communication skills; ability to work across levels and cultures. ✔️Full knowledge of technology, computers, office and productivity tools. ✔️Full command of CRMs, ticketing systems, Workspace software & online tools ✔️Quick thinker, very productive. Able to type +50 WPM. ✔️Full reliable WFH setup, high speed internet, internet backup and power backup. VOICE-OVER - $30 for every 1,000 words ($15.00 for every additional 1,000 words) ✔Specialize in Voice Over, Voice Acting, Communications, Radio, Dubbing, and Character Voices. ✔Highly versatile: Able to perform a wide range of voice styles (radio presenter, commercial, professional narration, animated characters, etc) ✔Trilingual: Fluent in English, Spanish, and Portuguese, diverse linguistic and cultural insights. ✔Skilled at conveying emotion and creating engaging, memorable characters. ✔Adaptable to various projects, ensuring clear, consistent, and high-quality audio delivery. ✔Experienced in commercial voiceovers, animation, radio hosting, and more. ✔Committed to providing compelling voice content tailored to your specific needs. ✔Experience recording/editing sound effects, backgrounds, ambience, etc. ✔Experience with Audacity, Adobe Audition, LogicPro and other audio recording software. ✔Professional, high/definition audio recording equipment. ✔High-quality and reliable work, fast delivery, zero inconveniences. DATA ENTRY / WEB RESEARCH - $20 per hour ✔Creative and critical thinking, flawless accuracy and an eagle-eye for detail. ✔Data entry, content dissemination and transcription. ✔Lead Generation, Medical records, financial data, inventorying, legal docs, demographics. ✔Data curation, cleansing and deduplication across various industries. ✔Web research, investigation, validation and verification. ✔Organize and edit raw data to produce clean reports in clear format. ✔Knowledge of data validation and verification techniques. ✔Knowledge of data privacy and security protocols. ✔Able to type +60 WPM, knowledge of keyboard shortcuts. ✔Proficiency in MS Office Suite, Google Suite, OpenOffice, Lotus, Novell, etc. ✔Experience with data analysis tools (Excel, Tableau, Power BI). ✔Familiarity with data entry software and tools (e.g., SAP, QuickBooks, Salesforce, CRMs, etc). ✔Certified Six Sigma Yellow Belt, emphasizing process improvement and quality assurance. ✔️Product research and evaluation, product sourcing. ✔️Conduct visits to assigned retail locations, restaurants, banks, malls, outlets and others. ✔️Evaluate retail store / e-store presentation, cleanliness, organization, and overall ambiance. ✔️Make purchases or participate in transactions as part of the evaluation process. ✔️Test staff product knowledge and their ability to handle customer inquiries effectively. ✔️Monitor checkout processes, wait times, and overall efficiency of service delivery. ✔️Observe and document interactions, professionalism, and adherence to company policies. ✔️Complete questionnaires, highlight observations, strengths, and areas for improvement. ✔️Use mobile apps, data collection software, or digital forms to record findings in real-time. ✔️Capture photos and videos during visits to support reports and provide visual evidence. ✔️Maintain confidentiality to ensure the business remains unaware of the evaluation process. ✔️Follow instructions precisely, including specific tasks, questions to ask, and areas to observe. ✔️Adhere to deadlines and reporting guidelines for timely submission of evaluations. ✔️Submit reports, images, videos, and written feedback, ensuring clarity and professionalism. ✔️Utilize smartphones, tablets, or portable scanners for data collection and report submission

Centro de Estudios Brasileños / 2023 -> Present
Brazilian Portuguese - Super intensive Course. Starts at the basic level, ends meeting B2 level according to the Common European Framework. 9 levels in 10 months (6 hours per week).
Instituto de la Comunicación / 2013 -> 2014
Communications Professional: Voice-Over Artist - Master of Ceremonies, Radio & TV Presenter. Professional License obtained.