Service Desk L1 Support - San José, Costa Rica - DXC Technology

DXC Technology
DXC Technology
Empresa verificada
San José, Costa Rica

hace 3 semanas

Andrea Rodríguez

Publicado por:

Andrea Rodríguez

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Descripción

_ Job Description:
_

  • Provides level 1 technical support to users for moderately complex computerrelated technical problems.
  • Troubleshooting Hardware / Networking/ Operating systems/Applications and other related technical queries/issues.
  • Logs and tracks inquiries using an incident management database and maintains history records and related incident documentation.
  • Provide remote support to customer issues using probing and technical skills. Also, explain the solution to the user in a way that nontechnical users understand
  • Good customer handling skills
  • Flexible to work in different shifts;
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_ Responsibilities _

  • Answer contacts promptly and professionally
  • Log/Validate all contacts to the CRM, including all relevant and required information
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Complete followon actions as appropriate
  • Invoke ticket Elevation/Escalation Procedures within defined time frames
  • Adhere to Policies & Procedures (compliance)
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Accomplish other duties as required
  • Knowledge of Microsoft Office
  • Multitask and prioritize
  • Manage commitments to the Customer, Manager, Supervisors, and Support Staff
  • Working in shifts as per requirements
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_ Technical Skills required_

  • Graduate in any stream
    preferably Engineering
  • 1 year of experience in similar roles
  • Advanced English Level
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Willing to work on-site and rotative shifts
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